Senior Workforce Management Business Partner

hace 1 semana


Guate, Guatemala Conduent Business Services A tiempo completo
Unlock Your Potential with Conduent Business Services

At Conduent Business Services, we're dedicated to delivering mission-critical services and solutions that drive exceptional outcomes for our clients and their customers. As a key member of our team, you'll have the opportunity to make a meaningful impact and thrive in a culture that values individuality and innovation.

Key Responsibilities:
  • Lead the delivery of Workforce Management (WFM) services across multiple regional or business segments, ensuring high-quality results and meeting operational needs.
  • Oversee the relationship between WFM and operations, serving as the primary point of contact for any operational concerns.
  • Develop and implement strategies to optimize WFM performance, continuously identifying and addressing opportunities for improvement.
  • Mentor and train WFM employees in general skills and program-specific processes, ensuring they have the necessary expertise to excel in their roles.
  • Collaborate with cross-functional teams to integrate additional operational and WFM resources, resolving process bottlenecks and obstacles.

Join us in shaping the future of Workforce Management and discover a career that's as dynamic as you are.



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