Customer Service Ambassador

hace 2 días


Zona Diez, Guatemala Advanced Call Center Technologies A tiempo completo

We are seeking a highly motivated and enthusiastic Customer Experience Representative to join our team at Advanced Call Center Technologies. As a Customer Experience Representative, you will be the voice of our company, using your exceptional communication and interpersonal skills to solve problems and make a difference in our customers' lives.

Company Overview

At Advanced Call Center Technologies, we value our employees and offer a positive company culture with opportunities for advancement. Our employees have a path to becoming shareholders and co-owners in the company, providing a sense of ownership and investment in their work.

We are committed to empowering our employees to provide best-in-class service to our customers. Our customer-centric approach ensures that our customers receive prompt and effective assistance, meeting their needs and exceeding their expectations.

Salary and Benefits
  • A starting monthly base salary of up to $7,400 USD
  • Attendance bonuses once in production
  • Performance bonuses up to $800 USD
Job Description

As a Customer Experience Representative, you will:

  • Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance
  • Maintain confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
  • Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond quickly and effectively to customer questions
Required Skills and Qualifications

To succeed as a Customer Experience Representative, you must:

  • Have data entry and basic computer skills
  • Have previous call center or similar customer service experience (preferred)
  • Be fluent in spoken and written English
Benefits
  • Paid time off and paid holidays after 90 days
  • Flexible schedules
  • Tremendous bonus opportunities
  • Fantastic supervisors and a positive environment


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