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Training Coordinator

hace 3 meses

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The Training Coordinator is responsible for designing and implementing training programs for all levels of personnel in the retail operations regarding Samsung products improving knowledge, skills and performance of the team.

PROFILE:
- Bachelor's degree in administration, marketing or a related field
- 5+ years of experience in retail operations, preferably in the electronics industry
- Proven leadership skills and ability to manage a team
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Strong organizational and project management skills
- Detail-oriented and highly organized
- Knowledge of the region market and retail industry
- Ability to work under pressure and meet deadlines

SKILLS:
- Advanced MS Office (Excel, PowerPoint, Word, Outlook)
- Intermediate Power BI proficiency
- Advanced English
- Permanently learning on new products and technologies
- Personnel Management
- Soft Skills Knowledge: Effective Sales Process, Problem Solving, Time management, Decision-Making, Giving and Receiving Feedback, Public Speaking, Teaching Skills.

TASKS:
- Analyze training needs by identifying performance gaps and developing solutions
- Develop training plans and materials for all levels of personnel
- Implement and facilitate training programs, both in-person and virtually
- Evaluate the effectiveness of training plans and make adjustments as necessary
- Collaborate with other departments and Country Coordinators to ensure training programs are executed properly
- Manage the Training Platforms and ensure all FFM are up to date
- Supervise the training team and ensure regional goals are being accomplished
- Develop and manage the training budget
- Keep up to date with industry trends and developments in training
- Guarantees that billing between Agency - Cheil / Cheil - Samsung take place in a timely manner
- Build strong relationships with key stakeholders, including retail partners, distributors, internal Samsung teams and Cheil Management
- Prepare performance and training reports for all product divisions highlighting AR% and data insights