ISP Support Engineer

hace 4 horas

Guate, Guatemala Millicom (Tigo) A tiempo completo

¿Te gustaría ayudarnos a seguir cumpliendo nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades?
Entonces Tigo es para ti.
Creemos en la innovación, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.

Crece y desarróllate con nuestro gran equipo de trabajo, donde juntos transformaremos vidas y comunidades, además tendrás la oportunidad de participar en proyectos desafiantes y podrás aportar tus valiosas ideas.

Esta es tu oportunidad, ven, píntate de azul y acompáñanos en esta aventura llamada Sangre Tigo.

Postúlate ahora

ISP Support Engineer

ACADEMIC BACKGROUND

  • Electronic Engineering/Systems/Computer/Telecommunications
  • Network certifications JNCIA, JNCIS, CCNA, Network Security, ITIL or equivalent
  • Fluent English

Experience

  • Minimum experience of 2 years in similar areas
  • Proven experience in managing international network operations in a complex environment.
  • Strong knowledge of network protocols, routing, switching, and WAN/LAN technologies.

TECHNICAL KNOWLEDGE

  • Knowledge of Telecommunications and Network Management.
  • Familiarity with network monitoring and diagnostic tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.

Main Responsibilities / Functions

  • Provide second-level support for network issues, including troubleshooting and resolving hardware and software problems, focused on the IP technology
  • Monitor network performance and proactively address potential issues to maintain optimal network functionality.
  • Assist in the configuration and deployment of network devices such as routers, switches, and other network components.
  • Work closely with the network engineering team to implement and support network changes and upgrades.
  • Collaborate with cross-functional teams to support business operations and network-related projects.
  • Document network issues, resolutions, and processes to ensure accurate and comprehensive records.
  • Support network security initiatives by monitoring and addressing security vulnerabilities and threats.
  • Collaborate with cross-functional teams to support business operations and network-related projects.
  • Provide training and support to end-users on network-related issues and best practices.
  • Be available "on call" to provide support during off-hours, weekends, and holidays as needed to address urgent network issues.

Millicom | Tigo se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y está comprometido con una fuerza laboral diversa y una política de no discriminación en todos los aspectos del empleo. Brindamos igualdad de oportunidades y acceso para todas las personas, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, condición de veterano discapacitado u otro veterano protegido, o cualquier otra característica protegida. en todas las fases del proceso de empleo y de conformidad con las leyes y reglamentaciones federales, estatales y locales aplicables.

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