N2P- Tech Support Tier 1

hace 6 días

Guatemala IDT A tiempo completo Q12,000 - Q24,000 al año
As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation.  We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.  RESPONSIBILITIES
  • Address customers' changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Update tickets assigned with actions taken to resolve incidents and or escalate if needed. 
  • Provide both great technical support and customer service. 
REQUIREMENTS
  • High School Diploma
  • 85% of English Proficiency great communication skills (written and spoken)
  • Positive Attitude
  • Problem Solving Skills.
  • Quick Learner
  • Team Player
  • Software and Hardware knowledge 
  • 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory) 
  • Excellent Customer Service and great communication skills (written and spoken)
  • Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
  • Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It's a plus) 
  • Salesforce experience (desired)
  • CompTIA A+ (Certification is a plus)
  • Knowledge in the following areas/fields: (Mandatory)  *if Certified it's a plus.
  • CCNA* Network Monitoring 
  • Routing Protocols Cybersecurity
  • Satellite Technology LAN and WAN networks.
  • Linux servers Telephone Plants PBX
  • Structured Wiring Antennas  
What we offer:  What we offer:  Competitive Salary Bonuses A great and positive work environment Parking Subsidy Life and Medical Insurance Benefits and discounts Growth Opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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