N2P- Tech Support Tier 1
hace 1 día
- Address customers' changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Update tickets assigned with actions taken to resolve incidents and or escalate if needed.
- Provide both great technical support and customer service.
- High School Diploma
- 85% of English Proficiency great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills.
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It's a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
- Knowledge in the following areas/fields: (Mandatory) *if Certified it's a plus.
- CCNA* Network Monitoring
- Routing Protocols Cybersecurity
- Satellite Technology LAN and WAN networks.
- Linux servers Telephone Plants PBX
- Structured Wiring Antennas
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Guatemala City, Ciudad de Guatemala, zcaler A tiempo completoWe are looking for a Technical Support Specialist to join our client's team and provide technical support to our client's customers. The ideal candidate will have a strong background in HTML, JavaScript, CSS and SQL and be able to troubleshoot technical issues related to web development. Our client has a sales experience platform that allows B2B teams to...
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NRS Customer Support Rep
hace 1 día
Guatemala IDT A tiempo completoOur National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or...
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Technical Support
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Guatemala IDT A tiempo completoWe are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range...
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Technical Support Engineer
hace 1 día
Guatemala City, zcaler A tiempo completoWe're looking for an eager -to -grow Technical Support Engineer to join our client's Global Support Team as they work to expand their global coverage even further Job Description You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you'll be a...
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NRS Pay Support
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Guatemala IDT A tiempo completoOur National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions and provide general follow up to the applications submitted by the potential clients. What we need: Provide Support to potential clients. Stay up to date with systems and products information,...
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Guatemala Corporacion Grupo TACSA A tiempo completoIT Support Technician – Zone 13 Guatemala What are we looking for? We are looking for a technology enthusiast with initiative, analytical skills, and excellent service attitude. If you have experience in IT support and want to grow within a solid company, this opportunity is for you! Requirements: *1 to 2 years of experience in IT support *Availability to...
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Nrs Pos
hace 1 día
Guatemala IDT A tiempo completoOur National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners who encounter technical difficulties. Responsibilities and DutiesExperienced...
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IT Support Technician Zone 13 Guatemala
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Guatemala Corporacion Grupo TACSA A tiempo completoIT Support Technician – Zone 13 Guatemala What are we looking for? We are looking for a technology enthusiast with initiative, analytical skills, and excellent service attitude. If you have experience in IT support and want to grow within a solid company, this opportunity is for you! Requirements: *1 to 2 years of experience in IT support *Availability to...
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Business Executive Assistant
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Guatemala Uptalent A tiempo completoExecutive Assistant for U.S.-based Real Estate Development CompanyAt , we connect top remote professionals from Latin America with leading companies in the US. We are currently seeking an Executive Assistant to join our private network and support the CEO of a fast-growing company.In this role, you will be responsible for managing email communications,...
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Puestos vacantes: Auxiliar de Bodega
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Guatemala Grupo Ferromax A tiempo completoSomos la Corporación # 1 en retail de hierro y techos en las Américas, fabricando con calidad mundial nuestras marcas líderes eco amigables, que vendemos exclusivamente en nuestra cadena especializada de Megaservicios más grande de toda la región, para mejorar la calidad de vida de nuestros clientes con seguridad y economíaPrincipales responsabilidades...
