Nrs Pos

hace 5 días

Guatemala IDT A tiempo completo Q15,000 - Q30,000 al año
Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners who encounter technical difficulties.  Responsibilities and Duties
  • Experienced Customer Care Position handling Inbound/Outbound Calls and Email Support
  • Must be able to work a flexible schedule 
  • Provide Remote Access to each store regarding POS, Scanner, Cash Drawer, Printer, Pax Unit and general troubleshooting
  • Follow standard Processes and Procedures
  • Interact and coordinate with other departments to resolve Customers' issues
  • Stay current with system information, releases, changes and updates
  • Extensive Training provided.  Technical support capabilities and/or experience preferred.
  • Identifying hardware and software issues or errors (related to NRS Devices and interface) 
  • Speaking to customers to quickly get to the root cause of their problem and provide remote assistance 
  • Troubleshooting technical issues NRS Devices (POS, Scanner, Cash Drawer, Printer, Pax unit and Scale)
  • Stay up to date with systems and products information, changes, and updates in the market to provide a quick resolution.
  • Following up with clients and escalations to ensure the problem is resolved.
  • Provide guidance and navigation to our customers to ensure they understand system's functionality 
  • Supporting the roll-out of new applications/updates to NRS systems
  • Deep dive and research answers and alternate solutions to the callers' problems
  • Coordinate with multiple departments related NRS in order to offer full satisfaction (Merchant Services, AR, Software etc)
Qualifications
  • High School Diploma
  • 85% of English Proficiency 
  • Software and Hardware knowledge 
  • Prior experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional 
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented
WE OFFER: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Sr. Fullstack Software Engineer

    hace 5 días

    Guatemala IDT A tiempo completo $30,000 - $60,000 al año

    Our company, National Retail Solutions (NRS),  currently a wholly owned subsidiary of IDT Corporation, is revolutionizing the independent retail industry by providing them with cost-effective, state of the art point of sale systems and complementary services such as apps for store management and consumer ordering, web store front for the store, and loyalty...