JavaScript -HTML -CSS Tech Support Specialist
hace 5 días
We are looking for a Technical Support Specialist to join our client's team and provide technical support to our client's customers. The ideal candidate will have a strong background in HTML, JavaScript, CSS and SQL and be able to troubleshoot technical issues related to web development. Our client has a sales experience platform that allows B2B teams to create amazing product demos. Users can personalize the sales process to provide a customer -centric experience while improving the sales team's ability to close deals by customizing everything, increasing consistency, collecting valuable insights, and saving time and resources. Responsibilities:Troubleshoot issues related to HTML, JavaScript, CSS and SQL.Work with developers to resolve complex technical issues.Create and improve internal tools and processes to optimize the efficiency of the support teamDocument and track customer interactions and technical issues in our client's CRM system.Handle and resolve complex customer support tickets, providing second -tier troubleshooting and escalation support.Collaborate with engineering, product, and customer success teams to ensure issues are resolved quickly and efficiently.Identify and escalate issues that require additional resources or attention.Provide feedback to our development team to help improve our client's products.Respond to customer inquiries and provide technical support via email, chat (Zoom) and Zendesk RequirementsStrong knowledge of HTML, JavaScript, CSS and SQL.Excellent troubleshooting skills.Prior experience in a SaaS environment. Strong knowledge of API structure and basic API creation skills.Proficiency in support and analytics tools like Zendesk, Intercom, Mixpanel, Salesforce, HubSpot, or FullStory.Strong attention to detail and ability to multitask.Prior experience in technical support or customer service is a plus.Ability to multitask and manage multiple customer inquiries simultaneously.Degree in Computer Science or a related field is preferred, but not required.Experience with commercial exposure will be a plus. Excellent interpersonal skills will take you far in the process. * This position is hybrid
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Technical Support Engineer
hace 5 días
Guatemala City, zcaler A tiempo completo $30,000 - $60,000 al añoWe're looking for an eager -to -grow Technical Support Engineer to join our client's Global Support Team as they work to expand their global coverage even further Job Description You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you'll be a...
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Programador
hace 3 semanas
Ciudad, Guatemala Expertos en Talento Humano A tiempo completoBuscamos un Programador Web responsable del desarrollo, mantenimiento y optimización de sitios y aplicaciones web. Será parte del equipo de tecnología, trabajando en la implementación de soluciones digitales eficientes, seguras y escalables. Se requiere experiencia en lenguajes como HTML, CSS, JavaScript y PHP, Odoo, Python, así como conocimientos en...
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N2P- Tech Support Tier 1
hace 5 días
Guatemala IDT A tiempo completo Q12,000 - Q24,000 al añoAs Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that...
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Product Support Specialist
hace 5 días
Guatemala Podium A tiempo completo Q30,000 - Q60,000 al añoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...
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WordPress Developer
hace 5 días
Guatemala City, Ciudad de Guatemala, zcaler A tiempo completo Q400,000 - Q600,000 al añoOur client is looking for a WordPress developer to join their growing Squad. Our client exists to make church media better by helping local church ministries with graphic and video production, communication and social strategy, website strategy, and full -scale branding. Their new WordPress developer will build and optimize websites based on Figma mockups...
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NRS Customer Support Rep
hace 5 días
Guatemala IDT A tiempo completo Q20,000 - Q25,000 al añoOur National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or...
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Guatemala City Pro Coffee Gear A tiempo completoJob Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...
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Customer Success Manager
hace 5 días
Guatemala City, Ciudad de Guatemala, zcaler A tiempo completo $60,000 - $80,000 al añoWe're looking for a strategic, relationship -driven Customer Success Manager to support and grow our clients' enterprise customer base through high -touch engagement, proactive account management, and a deep understanding of each client's business goals. If you're passionate about delivering measurable value to large organizations, enjoy building strong...
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Technical Support
hace 5 días
Guatemala IDT A tiempo completo Q35,460 - Q53,600 al añoWe are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range...
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NRS Pay Support
hace 5 días
Guatemala IDT A tiempo completo Q240,000 - Q360,000 al añoOur National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions and provide general follow up to the applications submitted by the potential clients. What we need: Provide Support to potential clients. Stay up to date with systems and products information,...