JavaScript -HTML -CSS Tech Support Specialist
hace 1 día
We are looking for a Technical Support Specialist to join our client's team and provide technical support to our client's customers. The ideal candidate will have a strong background in HTML, JavaScript, CSS and SQL and be able to troubleshoot technical issues related to web development. Our client has a sales experience platform that allows B2B teams to create amazing product demos. Users can personalize the sales process to provide a customer -centric experience while improving the sales team's ability to close deals by customizing everything, increasing consistency, collecting valuable insights, and saving time and resources. Responsibilities:Troubleshoot issues related to HTML, JavaScript, CSS and SQL.Work with developers to resolve complex technical issues.Create and improve internal tools and processes to optimize the efficiency of the support teamDocument and track customer interactions and technical issues in our client's CRM system.Handle and resolve complex customer support tickets, providing second -tier troubleshooting and escalation support.Collaborate with engineering, product, and customer success teams to ensure issues are resolved quickly and efficiently.Identify and escalate issues that require additional resources or attention.Provide feedback to our development team to help improve our client's products.Respond to customer inquiries and provide technical support via email, chat (Zoom) and Zendesk RequirementsStrong knowledge of HTML, JavaScript, CSS and SQL.Excellent troubleshooting skills.Prior experience in a SaaS environment. Strong knowledge of API structure and basic API creation skills.Proficiency in support and analytics tools like Zendesk, Intercom, Mixpanel, Salesforce, HubSpot, or FullStory.Strong attention to detail and ability to multitask.Prior experience in technical support or customer service is a plus.Ability to multitask and manage multiple customer inquiries simultaneously.Degree in Computer Science or a related field is preferred, but not required.Experience with commercial exposure will be a plus. Excellent interpersonal skills will take you far in the process. * This position is hybrid
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Technical Support Engineer
hace 1 día
Guatemala City, zcaler A tiempo completoWe're looking for an eager -to -grow Technical Support Engineer to join our client's Global Support Team as they work to expand their global coverage even further Job Description You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you'll be a...
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N2P- Tech Support Tier 1
hace 1 día
Guatemala IDT A tiempo completoAs Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that...
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Client Travel Support Specialist
hace 2 semanas
Antigua Guatemala Destinytravel A tiempo completoAs a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance. At Destiny&Co., we focus on creating organized and meaningful travel experiences. Key Responsibilities • Serve as a primary point of contact for travelers. • Assist with trip...
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WordPress Developer
hace 1 día
Guatemala City, Ciudad de Guatemala, zcaler A tiempo completoOur client is looking for a WordPress developer to join their growing Squad. Our client exists to make church media better by helping local church ministries with graphic and video production, communication and social strategy, website strategy, and full -scale branding. Their new WordPress developer will build and optimize websites based on Figma mockups...
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Client Travel Support Specialist
hace 1 semana
Antigua Guatemala, Sacatepéquez Destiny&Co Travel Agency A tiempo completoAs a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance.AtDestiny&Co., we focus on creating organized and meaningful travel experiences.Key ResponsibilitiesServe as a primary point of contact for travelers.Assist with trip changes and...
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Customer Success Manager
hace 1 día
Guatemala City, Ciudad de Guatemala, zcaler A tiempo completoWe're looking for a strategic, relationship -driven Customer Success Manager to support and grow our clients' enterprise customer base through high -touch engagement, proactive account management, and a deep understanding of each client's business goals. If you're passionate about delivering measurable value to large organizations, enjoy building strong...
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NRS Customer Support Rep
hace 1 día
Guatemala IDT A tiempo completoOur National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or...
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Technical Support
hace 1 día
Guatemala IDT A tiempo completoWe are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range...
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Docente en Tecnología y Computación.
hace 3 semanas
Ciudad Capital, Guatemala ASOCIACIÓN DE SEÑORAS DE LA CARIDAD DE SAN VICENTE DE PAÚL A tiempo completoDescripción General: Buscamos docente comprometida con la excelencia educativa, capaz de impartir conocimientos sólidos en esta área a estudiantes de básico y diversificado. La candidata ideal demostrará pasión por la enseñanza, habilidades comunicativas efectivas y un enfoque innovador para motivar el aprendizaje de los jóvenes. REQUERIMIENTOS:...
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NRS Pay Support
hace 1 día
Guatemala IDT A tiempo completoOur National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions and provide general follow up to the applications submitted by the potential clients. What we need: Provide Support to potential clients. Stay up to date with systems and products information,...