JavaScript -HTML -CSS Tech Support Specialist

hace 1 día


Guatemala City Ciudad de Guatemala zcaler A tiempo completo

We are looking for a Technical Support Specialist to join our client's team and provide technical support to our client's customers. The ideal candidate will have a strong background in HTML, JavaScript, CSS and SQL and be able to troubleshoot technical issues related to web development. Our client has a sales experience platform that allows B2B teams to create amazing product demos. Users can personalize the sales process to provide a customer -centric experience while improving the sales team's ability to close deals by customizing everything, increasing consistency, collecting valuable insights, and saving time and resources. Responsibilities:Troubleshoot issues related to HTML, JavaScript, CSS and SQL.Work with developers to resolve complex technical issues.Create and improve internal tools and processes to optimize the efficiency of the support teamDocument and track customer interactions and technical issues in our client's CRM system.Handle and resolve complex customer support tickets, providing second -tier troubleshooting and escalation support.Collaborate with engineering, product, and customer success teams to ensure issues are resolved quickly and efficiently.Identify and escalate issues that require additional resources or attention.Provide feedback to our development team to help improve our client's products.Respond to customer inquiries and provide technical support via email, chat (Zoom) and Zendesk RequirementsStrong knowledge of HTML, JavaScript, CSS and SQL.Excellent troubleshooting skills.Prior experience in a SaaS environment. Strong knowledge of API structure and basic API creation skills.Proficiency in support and analytics tools like Zendesk, Intercom, Mixpanel, Salesforce, HubSpot, or FullStory.Strong attention to detail and ability to multitask.Prior experience in technical support or customer service is a plus.Ability to multitask and manage multiple customer inquiries simultaneously.Degree in Computer Science or a related field is preferred, but not required.Experience with commercial exposure will be a plus. Excellent interpersonal skills will take you far in the process.  * This position is hybrid



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