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Client Service Specialist

hace 3 semanas

Guate, Guatemala P2P A tiempo completo


is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.

We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.

We also place significant focus and resources on launching new networks such as TON, Avail, Monad, Babylon, Story, Berachain, and others, along with yield products. From restaking, where we are the largest operator with a 20+% market share, to yield aggregators on stablecoins.

Our clients include BitGo, Copper, , Ledger, ByBit, Bitget, OKX, HTX, Bitvavo, SBI, and others, who choose us for our client-centric approach and extensive product line from unified API to widgets and custom dApps.

We are also actively expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets.


unites talented individuals globally.

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future.


boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

Who we are looking for

We are looking for a motivated and empathetic
Client Service Representative
to join our global team. In this role, you will be the primary point of contact for our customers, ensuring they receive timely, accurate, and professional support. You will guide clients through onboarding and staking processes, troubleshoot technical issues, and work closely with internal teams to deliver an excellent customer experience.

Responsibilities

  • Provide exceptional customer service to clients and prospects, handling inquiries, issues, and complaints with professionalism and empathy.
  • Act as the customers' main point of contact, ensuring their requests and concerns are addressed promptly.
  • Support customers with onboarding and guide them through the staking setup process, answering questions and resolving challenges.
  • Collaborate with technical teams to troubleshoot and resolve issues related to staking, node operations, wallet connectivity, or other technical aspects. Escalate complex problems when necessary.
  • Continuously monitor customer satisfaction, identify areas for improvement, and proactively suggest enhancements to processes and services.
  • Share customer feedback and insights with the marketing team to help shape engagement strategies and campaigns.

Requirements

  • 3+ years of experience in technical support or a relevant technical background.
  • Fluent in English (C1/C2 level).
  • Strong sense of autonomy and ability to work independently.
  • Experience in the Web3 or blockchain industry is a strong advantage.
  • Willingness to work on a "two in, two out" 12-hour shift schedule.

*Conditions
What we offer *
At we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true

  • Fully remote
  • Full-time contractor (Indefinite-term Consultancy Agreement)
  • Competitive salary level in $ (we can also pay in crypto)
  • Paid vacation and sick leave
  • Well-being program
  • Mental Health care program
  • Compensation for education, including foreign language & professional growth courses
  • Equipment & co-working reimbursement program
  • Overseas conferences, community immersion

is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.