Infrastructure Support Engineer

hace 4 días


Guate, Guatemala Millicom (Tigo) A tiempo completo

Función Principal

  • Asegurar la disponibilidad, accesibilidad e integridad de la infraestructura física y virtual del área, garantizando su correcto funcionamiento y continuidad operativa.

Responsabilidades

  • Ejecutar rutinas de mantenimiento y operación de las diferentes plataformas soportadas dentro del área.
  • Atender eventos e incidentes relacionados con fallas en los servicios o infraestructura.
  • Realizar actividades de mantenimiento preventivo y proactivo en las distintas plataformas.
  • Monitorear la infraestructura y dar solución a problemas en los servicios.
  • Brindar soporte remoto y presencial a las plataformas y servicios mediante VPN.
  • Administrar y mantener el parchado de los sistemas operativos.
  • Revisar la documentación de nuevas soluciones entregadas al área para soporte.
  • Crear y diseñar alertas y rutinas de mantenimiento automatizadas.
  • Administrar plataformas críticas del negocio, garantizando su estabilidad.
  • Administrar y mantener los backups de los sistemas y plataformas.

Requisitos

  • Universidad completa en Ingeniería en Sistemas o Informática.
  • Experiencia mínimo de 1 año en funciones relacionadas con soporte o administración de infraestructura.
  • Disponibilidad de horario de lunes a domingo para atención de turnos o incidencias.

Conocimientos Técnicos

  • Sistemas Operativos: Unix, Linux y Windows.
  • Almacenamiento: SAN/NAS (EMC/Hitachi).
  • Virtualización: VMware, OpenStack.
  • Automatización: Windows, Ansible.

Conocimientos Específicos

  • Administración y mantenimiento de infraestructura física y virtual.
  • Ejecución de rutinas de mantenimiento y monitoreo de servicios.
  • Manejo y solución de incidentes de infraestructura.

Competencias y Habilidades

  • Orientación al cliente.
  • Comunicación asertiva.
  • Resolución de problemas.
  • Aprendizaje continuo.


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