Infrastructure Support Engineer
hace 4 días
Función Principal
- Asegurar la disponibilidad, accesibilidad e integridad de la infraestructura física y virtual del área, garantizando su correcto funcionamiento y continuidad operativa.
Responsabilidades
- Ejecutar rutinas de mantenimiento y operación de las diferentes plataformas soportadas dentro del área.
- Atender eventos e incidentes relacionados con fallas en los servicios o infraestructura.
- Realizar actividades de mantenimiento preventivo y proactivo en las distintas plataformas.
- Monitorear la infraestructura y dar solución a problemas en los servicios.
- Brindar soporte remoto y presencial a las plataformas y servicios mediante VPN.
- Administrar y mantener el parchado de los sistemas operativos.
- Revisar la documentación de nuevas soluciones entregadas al área para soporte.
- Crear y diseñar alertas y rutinas de mantenimiento automatizadas.
- Administrar plataformas críticas del negocio, garantizando su estabilidad.
- Administrar y mantener los backups de los sistemas y plataformas.
Requisitos
- Universidad completa en Ingeniería en Sistemas o Informática.
- Experiencia mínimo de 1 año en funciones relacionadas con soporte o administración de infraestructura.
- Disponibilidad de horario de lunes a domingo para atención de turnos o incidencias.
Conocimientos Técnicos
- Sistemas Operativos: Unix, Linux y Windows.
- Almacenamiento: SAN/NAS (EMC/Hitachi).
- Virtualización: VMware, OpenStack.
- Automatización: Windows, Ansible.
Conocimientos Específicos
- Administración y mantenimiento de infraestructura física y virtual.
- Ejecución de rutinas de mantenimiento y monitoreo de servicios.
- Manejo y solución de incidentes de infraestructura.
Competencias y Habilidades
- Orientación al cliente.
- Comunicación asertiva.
- Resolución de problemas.
- Aprendizaje continuo.
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