IT Coordinator

 
About the Job
 
The IT Coordinator implements and administers global technology activities, handles upgrades, directs the installation, operation, and maintenance of information technology hardware and software, all while supervising the IT Operation teams.

As IT Coordinator, You Will…

Assume responsibility for assigned IT Operation services and activities specific to a site/facility, including implementing and administering.

Responsible for Global technology activities; manage, upgrade, and direct the installation, operation, and maintenance of information technology hardware (desktop/laptop/Chromebox) and software; administer and provide ongoing technical support locally onsite.

Maintain staff by orienting and training employees, and maintaining a safe and secure work environment.

Supervise, coordinate, and verify the IT generalist tasks.

Supervise, coordinate, and verify deployments.

Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments.

Perform hardware troubleshooting, which included repairs, upgrades, and configuration of desktops/laptops.

Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary.

Monitor, report, and document system and performance issues.

Work collaboratively with different clients, team members, and other stakeholders across the company to achieve desired results.

Adhere to company policies, core values, and procedures.

Work on shifting schedules and be available to work in a 24/7 operations environment.

Interpret and validate technical issues, test solutions, follow up, and escalate when necessary.

Solve complex problems in a technical service-oriented environment.

Handle software licenses and IT implementations.

Comprehend, capture, and interpret basic information and work within a team in a fast-paced call center environment.

As IT Coordinator, You Need…

A high school diploma or equivalent is required.

Post-secondary or completion of post-secondary schooling preferred.

1 year of IT experience and 1 year of coordination experience.

Experience in Microsoft desktop and server platforms and their related software management applications.

Working knowledge of MS Windows, IOS/OSX, Android, system environments.

Expertise in installation, diagnostics, repair, maintenance, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance.

Experience managing base image and software packaging deployments.

Strong interpersonal and organizational skills, must be customer-oriented.

Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Consoles, LED TV's, etc.)

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