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Global Customer Service Agent

hace 2 semanas

Guate, Guatemala PST A tiempo completo

PST.AG seeks a talented and motivated individual to fill the position of global customer service agent. This role requires a high level of professionalism, strong communication skills, and the ability to work efficiently in a fast-paced environment.

Responsibilities of this role include:

  • Providing exceptional customer service and support to clients worldwide.
  • Managing customer inquiries and resolving issues in a timely and professional manner.
  • Working closely with internal teams to ensure seamless customer experiences.
  • Creating and processing customer requests and complaints through our ticketing system.
  • Scheduling appointments and organizing follow-up actions to maintain effective customer engagement.

Qualifications for this role include:

  • Bachelor's degree in a relevant field.
  • Minimum 5 years of experience in a similar customer-facing role.
  • Proven track record of delivering exceptional customer experiences.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.

We are particularly interested in candidates with experience in:

  • ERPNext or similar systems.
  • Large Language Models (LLM) for customer support.
  • Professional communication and interpersonal skills.
  • Detail-oriented and organized approach to work.
  • Independent and team-oriented work style.