Customer Care Support

hace 2 semanas

Guate, Guatemala PST A tiempo completo
PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.

Responsibilities:

• Customer Care: Creating tickets and resolving customer cases.

• Customer Communication: Delivering comprehensive, seamless customer support from start to finish.

• Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.

• Scheduling Appointments: Arranging and organizing appointments and documenting their content.

• Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.

Not limited to:

• Customer Care

• Process Documentation

• Workflow management

• Marketing/Social Media

Qualification:

• Bachelors Degree in any related discipline.

• 5 plus years experience in a similar role

• Experience in sales, marketing, or customer service

• Strong organizational skills

• Ability to work efficiently in a fast-paced environment

• Project management and coordination skills

• Must be to work Central European Time ( CET )

Must Have:

• Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )

• Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)

• Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.

• Professional communication skills

• Strong attention to detail

• Experience / Exposure to eCommerce

• Very good and confident English skills, both written and spoken

• Flexible , Independent, and ability to work in a team

Nice to Have:

• Experience in marketing and/or social media

• Knowledge of German language

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