IT Operations Specialist II

hace 1 mes

Guate, Guatemala Conduent Business Services A tiempo completo

About Conduent Business Services:

At Conduent, we are committed to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring exceptional outcomes for our clients and the communities they serve.


Position Overview:

The IT Operations Associate II plays a vital role in the daily provision of technology services to both internal and external stakeholders. Key responsibilities include:

  • Capturing and resolving incidents efficiently.
  • Monitoring and optimizing performance metrics.
  • Providing break-fix support and managing operational audits.
  • Handling administrative tasks related to equipment and circuit orders.

Key Responsibilities:

  • Execute tasks in accordance with established protocols.
  • Support business operations or technical functions, utilizing data organization and coordination skills.
  • Possess relevant vocational training, certifications, or equivalent experience in specific areas.

General Profile:

  • Enhance skills within analytical or operational processes.
  • Maintain necessary licenses, training, and certifications.
  • Apply expertise to complete assigned tasks effectively.
  • Operate within standard procedures with moderate supervision.

Functional Knowledge:

Demonstrate developed operational processes or analytical skills to manage a variety of activities.


Business Expertise:

Understand how the team collaborates with other departments.


Impact:

Contribute to the team’s success through the quality of services and information provided.


Leadership:

No supervisory responsibilities; manage personal workload effectively.


Problem Solving:

Identify and resolve common issues within the work area independently, selecting solutions from established procedures.


Interpersonal Skills:

Utilize communication skills for effective information exchange.


Responsibilities:

  • Monitor applications and processes, assisting with remediation as needed.
  • Adhere to documented processes for daily operations.
  • Research and analyze anomalies in production processes.
  • Execute actions based on operational needs and generate system reports.
  • Assist with incident management and support requests.
  • Collaborate with support teams to identify root causes and replicate issues.
  • Ensure environment stability through verification processes.
  • Perform routine tasks competently.

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