Cosmetic Medical Specialist

The Cosmetic Medical Specialist at OneSpaWorld administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures safely and effectively, and be able to explain accurately all aspects of the products and services to the guests.

• Administer cosmetic medical procedures to onboard guests
• Provide accurate and effective explanations of products and services to guests
• Work closely with the Medi-Spa Sales Consultant to promote services and products
• Review and approve service/treatment plans organized and booked by the Medi-Spa Sales Consultant
• Provide consistent professional medi-spa services and treatments in accordance with OneSpaWorld's medi-spa protocols
• Conduct patient follow-up as required
• Be flexible with scheduling to support the needs of the spa and guests
• Properly care for equipment and use proper amounts of product/supplies to assist with cost control
• Follow service pricing policy set by OneSpaWorld
• Complete medical records for each guest and store them in the Spa Manager's office or designated place within the spa facilities
• Cross-promote other spa services
• Uphold the standards of sanitation and sterilization as directed by ship and company policy and procedure
• Properly clean and restock medi-spa treatment room as required
• Manage medical product and supply inventory
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Handle guests' questions and concerns professionally and courteously
• Provide accurate, appropriate, and immediate responses to all requests by guests
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in, and support training and staff meetings for the spa
• Assist in all areas of spa operation as requested by management
• Train new spa staff in medi-spa services/cross-promotion skills

• Possess the ability to work without direct supervision
• Actively promote services to guests
• Work closely with the Medi-Spa Sales Consultant
• Have enthusiasm and possess excellent customer service skills
• Be able to give an effective presentation as it relates to medi-spa services
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication and listening skills
• Basic computer knowledge
• Be a team player

• Be familiar with OneSpaWorld's 'GPS' to safety
• Understand and practice the required self-screening procedures
• Understand and follow the agreed-upon procedures for symptomatic guests or employees
• Understand and adhere to staff and guest Physical Distancing Policy
• Understand and adhere to Staff Personal Hygiene Policy
• Understand and adhere to the Hand Washing Policy
• Arrive at the spa between five and ten minutes prior to assigned shift start time
• Understand proper use and disposal of Personal Protective Equipment (PPE)
• Be familiar with the approved disinfecting products available at the spa location
• Understand and adhere to the Treatment Room Preparation requirements
• Understand and adhere to the Sanitation Policy for the applicable modality and services performed
• Understand and adhere to the Sanitation Policy for the applicable spa area
• Understand the Sanitation Log Policy and complete logs as required
• Understand and adhere to the Retail Product Handling and Transferring Procedure
• Understand and adhere to the Product Sampling Procedure