Administrative Assistant
hace 4 semanas
We are seeking a highly skilled and motivated Administrative Assistant to join our team at Elevate Teams. As an Administrative Assistant, you will play a critical role in supporting our clients' back-office and customer service operations.
Key Responsibilities- Input and update customer information in the client's agency management system.
- Respond to customer emails, resolving simple queries or elevating complex cases.
- Answer incoming phone calls and provide exceptional customer service.
- Call carriers to gather information about customers' insurance policies.
- Issue binders, policies, and endorsements.
- Process and revise draft insurance proposals or quotes.
- Proofread documents for accuracy and completeness.
- Create and maintain files according to policies and procedures guidelines.
- Download policy documents and certificates and send to the required parties.
- Call and email customers regarding notices of cancellations and renewals.
Elevate Teams is a US recruitment company that helps independent insurance agencies across the US to grow their teams by providing them with our pre-trained teammates. We support their back-office and customer service operations so they can better serve their customers and ultimately grow their agencies.
About the Training & JobIf you pass our selection process, you'll be invited to join our next insurance training. A 4-week paid training conducted via Zoom video calls, during which you'll be taught about the insurance industry, how to use agency management systems like AMS 360, Applied Epic, and Hawksoft, and how to carry out industry-specific admin and customer service tasks.
About the Advantages- Gain experience working with international companies.
- Continue to perfect your English while working in a multicultural environment.
- Work from the comfort of your home - no daily commuting to the office.
- Receive paid training and get experience in a new industry.
- Long-term, stable work - our placements last years, not months.
- Great work/life balance - insurance roles are very much '9 to 5' type jobs.
- Work with a talented, dynamic team in a rapidly growing company.
- Earn competitive pay in USD.
- Potential for client performance bonuses.
Starting pay of US$4/hr, with pay increases after 12 and 24 months with the client to US$5/hr and US$6/hr respectively. Many clients reward their teammates with significant annual bonuses. Full-time client roles are eligible for our benefits program, which includes most US Federal Holidays as PTO, minimum 5 additional PTO days for personal use, gym/wellness allowance, birthday/anniversary bonuses, and medical stipend after 12 months of client placement.
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