Operations Coordinator

We are seeking an experienced Office Manager to join our dynamic team. As a critical member of our operations, you will provide exceptional customer service, sales support, and administrative assistance.

• Customer Service & Sales:
  • Respond promptly to customer inquiries via email and phone, ensuring professional communication.
  • Provide accurate service quotes, follow up with leads, and address customer concerns with empathy.
• Scheduling & Dispatching:
  • Optimize and manage technician schedules and routes efficiently.
  • Act as a liaison between field technicians and office operations, ensuring seamless communication.
• Administrative Support:
  • Maintain accurate records in our CRM system and prepare daily performance reports.
  • Effectively manage rescheduling, cancellations, and exceptions.
• Cross-Training & Collaboration:
  • Develop expertise in all aspects of quoting, sales, and scheduling to ensure operational continuity during peak periods.
  • Collaborate with team members for efficient task management.
• Process Improvement:
  • Identify opportunities to streamline operations and enhance customer satisfaction.

• Previous experience in customer service, office administration, or scheduling.
• Exceptional written and verbal communication skills in English.
• Strong organizational and multitasking abilities.
• Remote work experience is a plus.

• Work remotely from anywhere in the world.
• Be part of a dynamic and growing team.
• Competitive compensation and opportunities for growth.