Operations Manager

hace 4 semanas


Guate, Guatemala Conduent Business Services A tiempo completo

Conduent Business Services is seeking a skilled Operations Manager to lead our Delivery Services team. As a key member of our organization, you will be responsible for managing day-to-day operations, client interactions, and systems issues. Your expertise in training development and QA will be invaluable in fostering an environment of engagement, accountability, and collaboration to meet operational goals.

Key Responsibilities:

  • Manage day-to-day operations, client interactions, and systems issues
  • Foster an environment of engagement, accountability, and collaboration to meet operational goals
  • Adapt plans and priorities based on resource allocation, operational challenges, and client needs
  • Ensure compliance with internal processes, policies, business continuity planning, compliance, and regulatory requirements
  • Lead initiatives that enhance operational processes, employee performance, and client satisfaction

Requirements:

  • Proven experience in operational management and knowledge in training development, QA
  • Excellent interpersonal and communication skills, with the ability to influence internal teams and external clients
  • Strong knowledge of industry-specific KPIs and performance management practices
  • Advanced proficiency of communication and feedback skills, interview and meeting structures and roles

About Conduent Business Services:

We deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates create exceptional outcomes for our clients and the millions of people who count on them.



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