Technical Support Specialist
hace 24 horas
Techincal Support Specialist Summary:
- Respond promptly to customer inquiries and provide accurate information.
- Diagnose and troubleshoot hardware and software issues.
- Assist users with technical problems, guiding them through step-by-step solutions.
- Document all interactions and solutions in the ticketing system.
- Collaborate with other team members to resolve complex issues.
- Stay updated with the latest industry trends and product knowledge.
Requirements:
- High school diploma or equivalent; associate degree or higher preferred.
- Previous experience in a Help Desk or Call Center environment.
- Strong understanding of computer systems, mobile devices, and networking.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive work environment with a focus on team collaboration.
About Us:
Corporacion Grupo TACSA is a leading provider of innovative technology solutions. We strive to deliver exceptional customer service and support to our clients. If you are passionate about technology and helping others, we would love to hear from you.
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