Customer Service Supervisor

Job OverviewWe are seeking an experienced Customer Service Supervisor to lead our customer support team. This role involves overseeing customer service agents, ensuring task completion, resolving inquiries, and maintaining customer satisfaction.

Company Overview:Servicios Logísticos Guatemala, S.A. is a dynamic organization dedicated to providing exceptional customer service.

At Talent GT, we're seeking a Customer Service Liaison to join our team. In this role, you'll play a crucial part in providing exceptional support to our clients.Key Responsibilities:Manage client inquiries and concerns with professionalism and courtesyCollaborate with internal teams to resolve issues efficientlyDevelop and maintain strong relationships with...

JOB CHARACTERISTICSTake calls and emails from customersFollow up on tickets createdFollow up resolution of issuesQC of operation on timeREQUIREMENTSAdvance English speaking and writing.Dashboards control.Experience in logistics monitoring (if possible, not mandatory)One year of experience in customer service or quality control. WE OFFERHybrid work modality....

• Advanced university studies (at least 3rd year) in International Relations, International Trade, Marketing, or related fields.• Minimum of 1 year of experience in similar positions• Advanced English proficiency (mandatory).• Experience in customer service, problem-solving and CRM management• Excellent writing skills in English, with impeccable...

Vinculate Group OverviewWe are a dynamic organization committed to delivering exceptional customer experiences. Our team is dedicated to fostering meaningful relationships with our clients, and we're looking for a skilled professional to join us in this mission.Job Summary:We're seeking an accomplished Customer Service Agent – On-Site Position to provide...

Job DescriptionWe are looking for a Customer Service Assistant to provide high-quality service to our clients. The main responsibility will be to provide personalized attention through constant communication with clients and account managers, generating more shipments through excellent customer relationships and telemarketing.Required Skills and...

Conduct regular visits to local fleet customers and submit weekly visit reports;Quickly acquire in-depth knowledge of products, provide training to local dealers, and occasionally travel to other Central American countries for training;Conduct market research on competitors, including their specifications, pricing strategies, and market behavior;Gather...

MISIÓN: Optimizar los procesos internos y la gestión de la experiencia del cliente, coordinando al equipo de NPS y calidad para documentar procesos y realizar auditorías, para implementar mejoras basadas en feedback que impulsen la satisfacción del cliente y fomenten futuras compras.REQUISITOS:Mínimo 4to año de universidad en las carreras de...

Descripción del Puesto:Somos una empresa enfocada en la mejora continua y buscan a un Supervisor de Calidad para liderar nuestro equipo de NPS y calidad, con el objetivo de optimizar los procesos internos y brindar una experiencia excepcional al cliente.Responsabilidades:Liderar y coordinar el equipo de NPS y calidad para documentar procesos y realizar...