Customer Experience Associate I

hace 4 semanas

Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.

Functional Knowledge

  • Has basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Customer Experience Associate I

    hace 1 mes

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    hace 2 meses

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate IV

    hace 2 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Customer Service Representative Join Conduent, a leading provider of mission-critical services and solutions, as a Customer Service Representative. In this role, you will have the opportunity to make a difference in the lives of our clients and their customers. About Conduent Conduent is a global company that delivers exceptional outcomes for our...

  • Customer Experience Associate I

    hace 4 meses

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...

  • Customer Experience Associate I

    hace 4 meses

    Guatemala City Conduent Business Services A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. ...

  • Customer Experience Associate IV

    hace 2 meses

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate IV

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate III

    hace 1 mes

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate III

    hace 4 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience.General Profile Expands skills within an analytical or operational process. Maintains appropriate...

  • Customer Support Representative I

    hace 3 semanas

    Guatemala City Sagan A tiempo completo

    Job Title: Customer Support Representative I - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Customer Experience Associate III

    hace 4 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated team members, Conduent provides essential services and solutions for top-tier corporations and numerous government entities, delivering outstanding results for our clients and the millions who depend on them. Join us to grow both personally and professionally, in an environment that celebrates individuality and values uniqueness every...

  • Customer Experience Consultant

    hace 4 meses

    Guatemala City Maersk A tiempo completo

    We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our...

  • Supervisor, Customer Experience

    hace 4 semanas

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Supervisor, Customer Experience

    hace 4 semanas

    Guatemala City Conduent Business Services A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Supervisor, Customer Experience

    hace 2 días

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Supervisor, Customer Experience

    hace 4 semanas

    Guatemala Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Transaction Processing Associate I

    hace 1 mes

    Guatemala City Conduent Business Services de Guatemala S.A. A tiempo completo

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    hace 2 meses

    Guatemala Webhelp A tiempo completo

    Do you want to change the game? This is your chanceWe are looking for Customer Service RepresentativesCheck out our requirements to be part of our Customer Service Team:High school diploma registered in Contraloria General de Cuentas (is a must)85% English (Spoken and written)Customer service experience (Calls and Backoffice)Job StabilityAvailability to work...

  • Customer Support Representative

    hace 3 semanas

    Guatemala City Sagan A tiempo completo

    Job Title: Customer Support Representative - LATAMLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Retail Sales Associate

    hace 3 meses

    Ciudad de Guatemala 200 Old Navy, LLC A tiempo completo

    About the Role In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute...