Empleos: knowledge analyst

Role: Workforce Analyst (Real-Time Analyst) Work Mode: On-site – Zone 10, Guatemala City Shift: Day shiftExperience:• Strong WFM knowledge• Minimum 1 year in a similar roleSkills:• Advanced Excel (pivot tables, formulas)• Strong analytical and problem-solving skillsQualifications:• English proficiency: B2 or above• At least 1 year of experience...

  About the Job   Join us in transforming the perception of customer service    We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic...

About the JobWe are changing the way people think about customer care, and we need your help Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We're looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment. As...

 About the Job Join us in transforming the perception of customer service  We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If...

We are seeking a reliable and experienced Service Desk Analyst with a strong background in both service desk and desktop support functions to join our team. This role is essential in maintaining smooth and secure technological operation that directly impacts clinical staff, administrative users, and ultimately patient care. The ideal candidate will have...

About the JobWe're looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.As...

Risk Analyst The Risk Analyst plays a key role in protecting clients from financial loss by reviewing flaggedtransactions for unusual claim activity or potential fraud. Additionally, they contribute to improvingprocesses and procedures to enhance efficiency within the department and company.Responsabilities: • Review daily reports and check POS/sales...

About the Job We’re looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

About the JobWe're looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

DescriptionWe are seeking a highly skilled and analytical Senior Business Operations Analyst, in an Individual Contributor role to join our team. The ideal candidate will possess strong expertise in Power BI, Power Automate and Excel. Additionally, the role requires advanced knowledge in data analysis, process automation, and business intelligence to support...

DescriptionWe are seeking a highly skilled and analytical Senior Business Operations Analyst, in an Individual Contributor role to join our team. The ideal candidate will possess strong expertise in Power BI, Power Automate and Excel. Additionally, the role requires advanced knowledge in data analysis, process automation, and business intelligence to support...

About the JobWe're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

Job description Are you detail oriented, analytical, and passionate about protecting businesses from risk and fraud? We're looking for a proactive and data-driven Risk Analyst to join our team supporting one of our key clients, in Allied Global.About the RoleAs a Risk Analyst, you'll play a critical role in identifying and preventing financial risk for our...

Software Quality Assurance (QA) Analyst We are looking for a detail-oriented and methodical Software Quality Assurance Analyst with strong analytical skills and hands-on experience in automated testing. The ideal candidate demonstrates high communication proficiency in English and solid experience ensuring the quality and reliability of software products...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

DescriptionSenior Project Management AnalystUnderstand scope of transition for service management for both processes service management reporting Status reporting to senior management clientOwn implement SLA process framework setup Plan develop project plan Manage project plan track deliverablesReview deliverables Manage cost scope quality time parameters...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

The Sales Support Analyst assists the Manager, in promoting the services by responding to requests for information/proposal, providing sales material and creating reports. In addition, this position provides product training, provides sales support, and works with CLR.Primary Responsibilities:Provides timely, accurate turnaround of client inquiries/requests...

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.Join us now for an opportunity to be a part of a team...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...