knowledge analyst

About the Job We are changing the way people think about customer care, and we need your help!  Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment....

About the Job We’re looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

  About the Job   We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

About the Job We’re changing the way people think about customer service, and we need your help!  We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst,...

Are you passionate about finance, analytics, and process improvement? We're looking for a Senior Treasury Analyst to join our team! This is an excellent opportunity for a finance professional who enjoys working with data, solving complex problems, and contributing to strategic treasury and capital markets activities. What You'll Do As a Senior Treasury...

📊 We’re Hiring: BI Reporting Analyst We’re looking for a BI Reporting Analyst to help us transform data into powerful business insights through Power BI, analytics, and smart reporting solutions. 🎯 Main tasks In this role, you’ll be at the center of data-driven decision-making: ✨ Manage and deliver accurate, timely reports across different...

Job descriptionAre you detail oriented, analytical, and passionate about protecting businesses from risk and fraud? We’re looking for a proactive and data-driven Risk Analyst to join our team supporting one of our key clients, in Allied Global.About the RoleAs a Risk Analyst, you’ll play a critical role in identifying and preventing financial risk for...

About the job: As a Senior Business Intelligence Analyst, you will be tackling complex business questions by working with cross-functional teams to find the root cause of issues, diving deep into the data to develop hypotheses, and provide data-driven decision support to improve business performance. Responsibilities: Partner with team members to...

SR Business Analyst CXAILocation: Guatemala / El SalvadorWork style: HybridModality: Full-timeWho We AreWelcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative...

Business Analyst CXAI Location: Guatemala / El SalvadorWork style: HybridModality: Full-timeWho We AreWelcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative...

Job Summary:Reporting to the Manager – Systems Analyst or Designee, the Quality Support Specialist is responsible for ensuring processes meet established quality standard through internal audits, reporting, testing and data analysis within our Collection Legal Software System (CLS) and Cogent. The System Quality Control Analyst also manages ITS exceptions...

 Business Analyst, Training TransformationLocation: Guatemala / El SalvadorWork style: HybridModality: Full-timeWho We AreWelcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver...

About the Job   We’re changing the way people think about customer service, and we need your help!   We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Trilingual Quality...

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this...

About the RoleWe are seeking a Client IT Analyst to support enterprise customers and internal stakeholders with client-facing technical, access, and operational support issues. This is a client-facing IT support role focused on troubleshooting, ticket management, escalation coordination, identity and access issues, endpoint/device-related questions, and...

DescriptionSenior IT Program & Project Manager Analyst (C07)The Senior IT Program & Project Manager Analyst is responsible for leading the delivery of multiple concurrent enterprise technology projects across Enterprise Applications, End User Services, Infrastructure, Cybersecurity, and Global Real Estate (GRE) technology initiatives. This role applies...

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

Sr. Business Analyst - CXAI Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver...

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...