Empleos de knowledge analyst en Guatemala City

About the role As a Real Time Analyst-Senior you use your expertise to monitor and analyse intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. You contribute to the improvement of performance and development of the team. You support the execution of real time projects/...

Job Summary: The People Experience Analyst is responsible for assessing, analyzing, and improving employee motivation within the organization. This role focuses on identifying the factors that drive employee enthusiasm, commitment, and performance. The analyst will work closely with HR, leadership, and other teams to develop strategies that foster a...

Position overview: As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Key responsibilities: • Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call...

About the role As a Scheduler Analyst you use your expertise to create and manage schedules for frontline team members for an assigned account. You ensure optimal level of resource allocation to meet service level goals and client requirements, based on historical trends and other inputs provided by internal and external sources. Responsibilities: •...

Position Summary The Third Party Risk Analyst is responsible for assessing, monitoring, and managing risks associated with Western Union’s third-party vendors, suppliers, and service providers. This role ensures compliance with regulatory requirements, internal policies, and risk management standards while supporting business objectives through effective...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...

  About the Job   We’re changing the way people think about customer service, and we need your help!    We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Quality...

  About the Job We are changing the way people think about customer service, and we need your help!  IntouchCX is seeking a highly motivated AR/Collections Analyst to support our Finance team. The AR/Collections Analyst is responsible for the proactive management of accounts receivable, applying customer payments and credits against open invoices,...

About the job: As a Senior Business Intelligence Analyst, you will be tackling complex business questions by working with cross-functional teams to find the root cause of issues, diving deep into the data to develop hypotheses, and provide data-driven decision support to improve business performance. Responsibilities: Partner with team members to...

Main Purpose: Will support the Group’s ESG strategy by coordinating, analysing and reporting ESG data across the business, with a particular focus on environmental performance and data. A key aspect of the role will be supporting the Group’s compliance with the Corporate Sustainability Reporting Directive (CSRD), including participation in CSRD-related...

CXAI Financial Analyst Location: Guatemala, El SalvadorWork style: On-site Modality: Full-time Who We AreWelcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver...

We are seeking a highly analytical, detail-oriented, and business-minded Financial Analyst to support financial planning, reporting, forecasting, and data analysis. The ideal candidate will be able to interpret financial information, identify trends, prepare meaningful reports, and provide insights that support informed business...

DescriptionJob SummaryThe Pricing Analyst II supports profitable revenue growth within the Tolling business by developing, analyzing, and maintaining pricing models for new and existing client opportunities. Based in Guatemala, this role works closely with Operations, Finance, Sales, and other business partners to evaluate pricing scenarios, identify cost...

About the RoleWe are seeking a Client IT Analyst to support enterprise customers and internal stakeholders with client-facing technical, access, and operational support issues. This is a client-facing IT support role focused on troubleshooting, ticket management, escalation coordination, identity and access issues, endpoint/device-related questions, and...

About World Business Lenders (www.wbl.com) At World Business Lenders (WBL), we are dedicated to providing general-purpose, short-term commercial loans backed by real estate collateral for a diverse range of small and medium-sized businesses across the United States that may not have access to traditional funding options. We take pride in managing our loan...

📍 Location: Zone 10, Guatemala 🏢 Work Model: Full-Time | On-Site 💼 Department: Collections Operations We're Hiring! Are you an experienced collections or customer service professional looking to grow your career in the mortgage servicing industry? We are seeking a Voice Mortgage Collections Analyst to join our team in Guatemala City, Zone 10. In...

The Finance Supervisor will be responsible for overseeing the day-to-day operations of the finance team, which includes Accounts Payable (AP), Revenue Accounting, General Ledger (GL), and Procurement functions. This role ensures accurate financial reporting, process efficiency, policy compliance, and high service levels across all finance operations. Key...

Overview • We are seeking detail-oriented Loan Operations, Post-Closing, and Compliance Internal Audit Analyst to perform audits and risk assessments across the lending lifecycle. The role is responsible for evaluating internal controls, identifying operational and compliance risks, conducting audit testing, and supporting the execution of the annual audit...

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping...

The IT Specialist is responsible for the configuration and support of key front-of-house and back-of-house technology systems. The analyst collaborates closely with other departments to implement and maintain new and existing products and/or service offerings that improve restaurant operations and sales outcomes. Key Responsibilities: • Work effectively...