ABA Intake Coordinator

ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral)
Full-time | Remote

About the Role:
The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process.

*Apply here:*

Key Responsibilities:

• Outreach & Screening:

• Contact new inquiries promptly and conduct intake screenings.

• Collect required information and assess eligibility.

• Provide compassionate, supportive communication to families.

• Lead Management & Documentation:

• Accurately record intake data in Salesforce (or similar CRM).

• Convert qualified leads and close out ineligible or unresponsive cases.

• Conversion & Follow-Up:

• Re-engage paused or unresponsive families to improve conversions.

• Provide after-hours or weekend coverage as needed.

• Collaboration & Quality Assurance:

• Follow standard procedures, scripts, and quality guidelines.

• Coordinate with intake, clinical, and RCM teams for seamless transitions.
• Participate in ongoing training and improvement initiatives.

Qualifications:

• Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required.
• Bachelors degree or equivalent work experience preferred.
• At least 2 years of experience in patient intake, healthcare operations, or customer service.
• Proficiency in Salesforce or similar CRM systems.
• Excellent English communication skills (verbal and written).
• Strong empathy, professionalism, and phone presence.
• Detail-oriented, organized, and data-accurate.
• Flexible to work evenings or weekends as needed.

*Apply here:*