Empleos actuales relacionados con Customer Success Specialist - Guatemala - Podium
-
Customer Success Specialist
hace 2 semanas
Guatemala Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...
-
Customer Success Manager
hace 2 semanas
Guatemala City, Ciudad de Guatemala, zcaler A tiempo completoWe're looking for a strategic, relationship -driven Customer Success Manager to support and grow our clients' enterprise customer base through high -touch engagement, proactive account management, and a deep understanding of each client's business goals. If you're passionate about delivering measurable value to large organizations, enjoy building strong...
-
Customer Onboarding Specialist
hace 2 semanas
Guatemala Podium A tiempo completoAt Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...
-
Remote Destination Specialist
hace 2 semanas
Guatemala City Sweetcarolinatravels A tiempo completoRemote Destination Specialist As a Remote Destination Specialist, you will serve as a strategic partner in our clients travel journeys—from the spark of an idea to a smooth return home. This role is central to our service model. Youll be the trusted point of contact who ensures every detail is thoughtfully managed, every question is answered with...
-
JavaScript -HTML -CSS Tech Support Specialist
hace 2 semanas
Guatemala City, Ciudad de Guatemala, zcaler A tiempo completoWe are looking for a Technical Support Specialist to join our client's team and provide technical support to our client's customers. The ideal candidate will have a strong background in HTML, JavaScript, CSS and SQL and be able to troubleshoot technical issues related to web development. Our client has a sales experience platform that allows B2B teams to...
-
Billing Operations Specialist
hace 2 semanas
A Calle, Cdad. de Guatemala, Guatemala Cargo Signal Solutions A tiempo completoCompany Description Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and...
-
Client Travel Support Specialist
hace 18 horas
Ciudad de Guatemala Destinytravel A tiempo completoAs a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance. At Destiny&Co., we focus on creating organized and meaningful travel experiences. Key Responsibilities • Serve as a primary point of contact for travelers. • Assist with trip...
-
Luxury Travel Consultant – Customer Experience
hace 18 horas
Guatemala City Prestige Travel Agency by Mich A tiempo completoAbout the Position Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You...
-
Real Estate Specialist
hace 20 horas
Guatemala City, Guatemala Office SBA Communications A tiempo completoSBA Communications es un propietario y operador líder independiente de infraestructuras de comunicaciones inalámbricas, que incluyen torres, edificios, tejados, sistemas distribuidos de antenas (DAS, por sus siglas en inglés) y celdas pequeñas. Ofrecemos un paquete competitivo de beneficios y compensación, y estamos buscando miembros del equipo que...
-
Travel Experience Specialist
hace 18 horas
Guatemala City Prestige Travel Agency by Mich A tiempo completoAbout the Role Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality...
Customer Success Specialist
hace 25 minutos
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As a Customer Success Specialist, you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, handle renewals, and effectively accelerate value for our customers.
What you will be doing:
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
- 2-5 years in a customer-facing role, such as Customer Success Specialist, Account Manager, or Client Services Specialist, preferably in the software or SaaS industry.
- Available to work onsite at our Guatemala office
- Fluent in written and spoken English.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly.
- Empathetic and customer-centric mindset, committed to driving customer success.
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.
What you should know:
- Must be available to work onsite at our Guatemala City office in Zone 10, Monday - Friday
Benefits:
- Bono 14 and Christmas bonus
- 13 paid holidays throughout the year
- Office is located in Zone 10, Edificio Interamericas
