Lead Voice of Customer

Job DescriptionABOUT THE ROLEWe're looking for aBusiness Intelligence Lead – Voice of Customer (VoC)to own and evolve our customer-feedback intelligence program.This position connects data with action — translating customer insights from multiple sources (surveys, NPS/CSAT, call center data, and social listening) into clear strategies that improve...

Responsible for supervising a team of customer service agents, managing their performance against key metrics like AHT, CSAT, maintaining high attendance and low attrition within your operation, ensuring compliance, and liaising with other departments like IT and quality assurance.Team Leadership & Management:Lead, mentor, and motivate a team of voice...

Job Title: Customer Success SpecialistLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...

Job Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. You will answer for a multitude of different client types. This position is TEMPORARY and onsite in...

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...

Bluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. With a steadfast commitment to delivering exceptional service to our clients, Bluelight excels in its focus on quality and customer satisfaction. Our mission is not only to create cutting-edge applications but also to foster a...

We are hiring a Lead Copywriter to own copy across all our brands. This role covers websites, landing pages, UX flows, email marketing, SEO content, paid ads, social media, and GBP. If you are a strong digital writer who knows how to drive conversions and collaborate with UX, SEO specialists, designers, and developers, we want to hear from you. What...

The Customer Service Tier 1-Tech Support role is pivotal in ensuring seamless customer interactions and resolving technical issues related to payment processing systems. This position involves handling inbound and outbound customer calls, addressing inquiries, and providing basic tech support promptly and efficiently. The position also entails using provided...

We're Hiring Customer Care Representatives(Billing, Tech Retention, Sales & Collections positions available) Hybrid position: 80% Work from Home, 20% On-Site (Zone 10) Morning shifts availableWe're seeking bilingual Customer Care Representatives to join our team In this role, you'll provide exceptional customer service and help resolve software or hardware...