Customer Support Financial Analyst

hace 7 días


Guate, Guatemala GoTo A tiempo completo

At GoTo, our Accounting and Finance team is at the heart of our organization. We're looking for a skilled Trilingual Customer Payment Support Specialist to join our team in Guatemala City or remotely from Brazil.

About This Role

This is an exciting opportunity to work with our customers, resolving disputes and providing timely support via email and phone calls. As a key member of our team, you'll collaborate with other departments daily to solve customer issues and answer inquiries.

Key Responsibilities
  • Inbound Billing Activities: You will work on a case and call queue, providing support to our customers via emails and calls.
  • Solving Customer Disputes: You will support our customers through efficient and timely dispute management and resolution.
  • Interdepartmental Collaboration: You will be collaborating with other departments daily in an effort to solve customer disputes and answer customer inquiries.
Requirements
  • Prior experience in a customer support or finance role are a plus.
  • Ability to thrive while managing high transactional volumes.
  • Self-motivated, resourceful individual who excels at communication and collaboration.
  • Advanced written and spoken skills in Spanish, English, and Portuguese.
  • Excel - Basic/Intermediate.
  • Good verbal and written communication, good relationship, flexibility, and proactivity.
  • Active Listening Skills.
  • Team player.
  • Higher education, currently attending or complete (desirable).
  • Basic knowledge of financial transactions.
  • Prior knowledge of Sales Force and/or NetSuite (desirable).
Why Work at GoTo?

We're passionate about growing a diverse and inclusive work ecosystem because unique perspectives make us a stronger company. We're committed to creating an inclusive space for everyone, no matter what. Our team values transparency, innovation, and collaboration. If you're passionate about delivering exceptional customer experiences and working with a talented team, we'd love to hear from you.

The estimated salary for this role is $60,000-$80,000 per year, depending on your location and level of experience. GoTo offers a competitive compensation package, including benefits and opportunities for professional growth.



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