Logistics Coordinator

As a 4PL Customer Experience Consultant at Maersk, you will play a crucial role in ensuring the efficient coordination of assigned Supply Chain (SCM) accounts. Your primary responsibility will be to execute the Service Level agreed with clients, while maintaining a high level of customer service.

• Coordinate the assigned SCM accounts, ensuring timely and accurate shipment execution.
• Monitor and report on KPIs, clients' SOP/IOP/SLA, and company procedures to ensure compliance and high customer service levels.
• Collaborate with External/Internal Customers and suppliers to maintain good relationships and adhere to company values.
• Support the Lead Logistics Team in reviewing operational procedures, implementing new accounts, procedures, and systems.
• Provide weekly performance reports to the Lead Logistics CX manager through the MOS presentation.
• Continuously strive to improve data quality, service levels, and productivity.
• Identify new business opportunities for assigned accounts and monitor open POs according to client specifications.
• Report any deviations to the operation as per client SOP/IOP/SLA, and ensure compliance with export regulations.
• Work closely with origin offices to ensure client SOP/IOP/SLA are followed, including data quality.
• Process bookings, confirm bookings, and send shipping instructions to carriers on time.
• Check destination countries' regulations before shipments departure to avoid penalties.
• Perform necessary transmissions (e.g., ASN, ISF, 315 message) and follow up on their reception.
• Update shipment details in MODS according to client SOP and send information to the GSC for MODS updates.
• Keep customers informed about shipment status throughout the process.
• Use Connective Task Management (CTM) Tool and Communication Cost Tool (CCT) to ensure shipments are attended properly and invoiced on time.

• At least 5 years of experience in operations or customer services roles in International Transportation, Logistics, or Freight Forwarding.
• Bachelor's Degree in international commerce, Administration, Economy, Engineering Careers, or related areas.
• Advanced level of written and spoken English.
• Knowledge of the freight forwarding business.
• Planning and execution capabilities.
• Analytical and problem-solving skills.
• Positive, proactive, and persistent attitude.
• Responsible and organized.
• Good communication skills.
• Ability to work under pressure while maintaining quality focus.
• Excellent Stakeholder management.