Process Developer
hace 1 mes
**About Genpact**
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
**Job Summary**
We are inviting applications for the role of Process Developer – Network Analyst. As a key member of our team, you will be responsible for handling complex interactions with customers, adhering to compliance policies, and working under specific goals to manage Average Handling Time (AHT). You will also be required to possess technical support skills, problem-solving abilities, and proficiency in networking knowledge.
**Key Responsibilities**
• Handle difficult customer interactions via chat and phone
• Adhere to compliance policies and procedures
• Work under specific goals to manage AHT
• Possess technical support skills and proficiency in networking knowledge
• Demonstrate problem-solving abilities and strong analytical skills
• Possess excellent communication and interpersonal skills
**Requirements**
• High school diploma or equivalent
• 90% proficiency in both spoken and written English
• Good communication and interpersonal skills
• Ability to work under pressure and manage AHT
• Results-oriented and good people skills
• Networking knowledge and experience as a technical support agent
• CCNA, CISCO, or equivalent certifications
• Multitasking ability and schedule flexibility
**Preferred Qualifications**
• Think creatively to meet customer needs
• Ability to multi-task with excellent follow-through
• Effective communication skills through phone and email
• Strong analytical and strategic thinking skills
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