Customer Success
hace 4 semanas
Responsable de la gestión, seguimiento a ejecución de estrategias, acompañamiento, satisfacción y retención de cada cliente. Comunicación directa con clientes y asignación de solicitudes del mismo con las diferentes áreas a trabajar. Cumplimiento de metas, objetivos, tiempos y rentabilidad según objetivo de negocio. Presentación y gestión de reportería y resultados. Gestión de recursos, presupuestos y herramientas.
Descripción del puesto
El Customer Success Manager es responsable de guiar a nuestros clientes a lo largo de su experiencia con nuestros productos y servicios. Este rol asegura que los clientes logren resultados satisfactorios y maximicen el valor de nuestra oferta, estableciendo relaciones sólidas y manteniendo una comunicación constante para anticipar y resolver problemas. El CSM colabora estrechamente con los equipos de ventas, soporte y producto, ayudando a impulsar el crecimiento y la retención de clientes.
Funciones Especificas
· Seguimiento a ejecución de estrategias, acompañamiento, satisfacción y retención de cada cliente.
· Comunicación directa con clientes y asignación de solicitudes del mismo con las diferentes áreas a trabajar
· Cumplimiento de metas, objetivos, tiempos y rentabilidad según objetivo de negocio
· Identificar oportunidades de mejora y optimización del uso del producto.
· Recopilar y analizar retroalimentación del cliente para mejorar la experiencia y los productos, y trasladarla al equipo interno
· Capacitar a los clientes en el uso de herramientas digitales y soluciones de marketing
· Actuar como punto de contacto para resolver problemas
· Presentación y gestión de reportería y resultados
· Gestión de recursos, presupuestos y herramientas
Requisitos de Educación
Licenciatura en Administración de Empresas, Marketing, Comunicación,
Inglés avanzado
Requerimientos
· Manejo de los programas de Office avanzado
· Experiencia mínima de 2 años en posiciones similares
· Dominio de plataformas de redes sociales
Certificaciones Adicionales (Idealmente, no indispensables)
· Certificación Hubspot Client Guided onboarding
· Certificación Hubspot Contextual marketing
· Certificación Hubspot Delivering Client Success
· Certificación Hubspot HubSpot Marketing Software
· Certificación Hubspot Inbound Marketing
· Certificación Hubspot Sales enablement
· Certificación Software de Marketing HubSpot
· Certificación Revenue Operations
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