Empleos: knowledge analyst

Software Quality Assurance (QA) Analyst We are looking for a detail-oriented and methodical Software Quality Assurance Analyst with strong analytical skills and hands-on experience in automated testing. The ideal candidate demonstrates high communication proficiency in English and solid experience ensuring the quality and reliability of software products...

Description Applicants should be available and willing to work on-site and/or from home depending on business needs.*** Workforce Management, Real Time Analyst (Bilingual) - Guatemala & El Salvador Position Overview As a Real Time Analyst, you use your expertise to monitor and analyse real time/ intraday operation's performance. You verify attendance...

***Applicants should be available and willing to work on-site and/or from home depending on business needs.*** Workforce Management, Real Time Analyst - Bilingual - TELUS Digital Guatemala Position overview As a Real Time Analyst, you use your expertise to monitor and analyse real time/ intraday operation's performance. You verify attendance and produce...

Requirements Description and Requirements ***Applicants should be available and willing to work on-site and/or from home depending on business needs.*** Position overview: Seeking a hands-on Accounting Analyst III who blends deep finance knowledge with expert technical build skills. This role is the delivery engine for our efficiency mandate. You will...

Requirements Description and Requirements Finance, General Finance Analyst III - Pradera East Position overview: The General Finance Analyst III, should become a business partner of the operating areas of the company, providing accurate decision making, preparing financial projections to determine the impact of operational decisions, and creating...

Requirements Description and Requirements Finance, General Finance Analyst III (Invoicing Analyst) - Pradera East Position Overview: TELUS Digital is seeking a Financial Analyst to join our growing team. The ideal candidate will have a strong background in financial/accounting analysis and processes operating in a multinational environment, is organized...

Advanced Call Center Technologies Job Description Quality Analyst Reports To: Manager, Training & Quality Department: Training FLSA: Non-Exempt Prepared By: Human Resources Position Summary Under the general direction of the Director of Training & Quality, facilitates company and client monitoring and adherence to programs requirements. Nature and...

Position overview: As a Real Time Analyst-Senior you use your expertise to monitor and analyse intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. You contribute to the improvement of performance and development of the team. You support the execution of real time projects/...

Position overview: As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Key responsibilities: Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call...

Position overview: As a Scheduler Analyst you use your expertise to create and manage schedules for frontline team members for an assigned account. You ensure optimal level of resource allocation to meet service level goals and client requirements, based on historical trends and other inputs provided by internal and external sources. Key...

As a PMO Associate / Analyst, you will support project and delivery teams in ensuring the smooth execution of daily project operations. Working closely with Project Managers, Delivery Leads, and Senior PMO professionals, you will assist in tracking progress, organizing key activities, managing project documentation, and contributing to effective...

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities, the breadth of our client engagements, and the way we collaborate, operate, and deliver value offers an unparalleled opportunity to grow and advance your career. We are currently seeking an experienced IT Business Analyst to join our...

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. Business...

About the role The Sales Analyst III will work closely with a Manager, Business Analysis, based in Toronto to support the Sales Operations reporting team, working cross-functionally with sales, marketing, operations, and other departments to drive improved account planning, performance reviews, and reporting. Responsibilities: Maintain and develop a sales...

About the JobWe are changing the way people think about customer care, and we need your help Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We're looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment. As...

About the JobWe're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

 About the Job Join us in transforming the perception of customer service  We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If...

About the JobWe're looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.As...

About the JobWe're looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

Software Quality Assurance (QA) Analyst We are looking for a detail-oriented and methodical Software Quality Assurance Analyst with strong analytical skills and hands-on experience in automated testing. The ideal candidate demonstrates high communication proficiency in English and solid experience ensuring the quality and reliability of software products...