Empleos: qa performance analyst

About the Job We’re looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

About the Job   We’re looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

About the JobWe're looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and...

Funciones:Participación en sesiones de clasificación de errores con el equipoCumplir con los procedimientos establecidos para asegurar calidadEjecutar tareas conforme a protocolos definidos, asegurando la consistencia y cumplimientoRequisitoEntendimiento de gestores de casos de pruebasReporte de hallazgos en reporte de pruebasCreación y mantenimiento de...

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.Join us now for an opportunity to be a part of a team...

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.Join us now for an opportunity to be a part of a team...

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.Join us now for an opportunity to be a part of a team...

Software Quality Assurance (QA) Analyst We are looking for a detail-oriented and methodical Software Quality Assurance Analyst with strong analytical skills and hands-on experience in automated testing. The ideal candidate demonstrates high communication proficiency in English and solid experience ensuring the quality and reliability of software products...

About the JobWe are changing the way people think about customer care, and we need your help Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We're looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment. As...

We're looking for a detail-oriented and empathetic professional to support customers while ensuring top service quality. You'll handle multi-channel inquiries, monitor interactions against KPIs, provide coaching feedback, identify trends, and help improve SOPs and training materials.Responsabilities:Manage multi-channel customer inquiries (phone, email,...

We´re hiring a Sr QA Automation Engineer (Selenium | C#)Location: Guatemala City, Zone10Work Mode: Hybrid (1 day per week in office)Type: Full-timeLanguage: Advanced / Fluent English requiredWe are looking for a Senior QA Automation Engineer to join our team and work closely with a US-based team. This role is ideal for someone passionate about quality,...

About the JobWe're looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.As...

DescriptionWe are seeking a highly skilled and analytical Senior Business Operations Analyst, in an Individual Contributor role to join our team. The ideal candidate will possess strong expertise in Power BI, Power Automate and Excel. Additionally, the role requires advanced knowledge in data analysis, process automation, and business intelligence to support...

General SummaryThe Real-Time Analyst monitors and manages real-time performance across teams to ensure service levels, schedule adherence, and operational efficiency. This role adjusts staffing and resources as needed to meet business demands and maintain SLAs.Key ResponsibilitiesMonitor real-time performance metrics, service levels, occupancy, and agent...

  About the Job   Join us in transforming the perception of customer service    We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic...

Job Description Join Allied Global – Explore Career Opportunities Across Multiple FieldsLocation: Reforma 383 (for on-site positions)(Work with U.S.-based clients)Our Augmented Talent program connects bilingual professionals in Guatemala, Honduras, and Colombia with top-tier U.S. clients offering onsite, remote, or hybrid roles with global reach. We're...

** We're Hiring: QA Automation Engineer (Remote – LATAM) Strong Playwright Experience Highly Preferred**We are looking for a results-driven QA Automation Engineer to help expand our automated test coverage and strengthen product reliability across our SaaS platform. This is a heads-down, execution-focused role, ideal for someone who thrives working...

DescriptionWe are seeking a highly skilled and analytical Senior Business Operations Analyst, in an Individual Contributor role to join our team. The ideal candidate will possess strong expertise in Power BI, Power Automate and Excel. Additionally, the role requires advanced knowledge in data analysis, process automation, and business intelligence to support...

Senior Software Quality Assurance Engineer (Hybrid – Guatemala) Lead quality, mentor talent, and work with a top U.S. clientAllied Global is seeking a highly skilled Senior Software Quality Assurance Engineer to support one of our best U.S.-based clients. This is a hybrid role in Guatemala City, open to qualified candidates anywhere in Guatemala.You will...

 About the Job Join us in transforming the perception of customer service  We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If...