Bilingual Client Onboarding
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Location:
Guatemala City (On-site) Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST Employment Type: Full-time English Level: B2+ Required
About the Role
We are seeking a detail-oriented and organized Bilingual Client Onboarding & QA Specialist to support the implementation and onboarding process for new clients. In this role, you will work closely with internal teams and clients to ensure accurate data validation, documentation management, task coordination, and successful client transitions. This position is ideal for candidates with experience in Quality Assurance, Back Office Operations, Customer Success, Client Support, Compliance, or Administrative Coordination.
Responsibilities:
Client Onboarding & Support
- Assist with new client onboarding activities and implementation processes.
- Prepare materials and presentations for client meetings.
- Participate in client calls and support follow-up activities.
- Coordinate with internal teams to ensure project deadlines are met.
- Update and track client tasks throughout the onboarding process. Quality Assurance & Data Validation
- Review and validate employee and client data for accuracy.
- Identify discrepancies and coordinate corrections when necessary.
- Maintain high-quality standards and compliance with internal procedures.
- Perform quality checks on documentation and onboarding requirements. Documentation & Reporting
- Maintain accurate records and client documentation.
- Generate reports and provide operational support as needed.
- Prepare and send client transition communications.
- Ensure all onboarding activities are properly documented and completed. Requirements Required Qualifications
- 1 to 3 years of experience in:
- Quality Assurance (QA)
- Back Office Operations
- Customer Success
- Client Support
- Administrative Coordination
- Compliance or Documentation Roles
- B2+ English level (written and spoken).
- Strong attention to detail.
- Excellent organizational and multitasking skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- High School Diploma or equivalent. Preferred Qualifications
- Experience working with CRM systems.
- Experience supporting onboarding or implementation projects.
- Familiarity with HR, payroll, customer operations, or compliance processes.
- Proficiency with Microsoft Office and Google Workspace.
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