Customer Service Representative

Hace 1 día

, Guatemala Bright Leaf Cleaning Trabajo remoto Jornada completa

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Company Description Bright Leaf Cleaning serves residential and commercial clients across Wake County, NC, delivering high-quality cleaning services tailored to diverse needs. The team of professional, reliable cleaners focuses on both one-time deep cleans and regular maintenance to keep spaces consistently refreshed. With strong attention to detail and a commitment to customer satisfaction, Bright Leaf Cleaning aims to leave every home or business sparkling. The company values dependable service, clear communication, and building lasting relationships with clients who appreciate a clean and welcoming environment. Role Description The Customer Service Representative is a full-time remote position responsible for supporting clients throughout their cleaning service experience. In this role, the representative responds to inquiries via phone, email, and chat, provides information about services, and assists with scheduling, rescheduling, and canceling appointments. Day-to-day tasks include resolving customer concerns, documenting interactions, coordinating with cleaning teams, and ensuring that service expectations are clearly communicated and met. The representative also follows up with customers to gather feedback, promote customer satisfaction, and contribute to continuous improvement in service quality. This role requires consistent, professional communication and a proactive approach to problem-solving in a remote work environment. Qualifications Strong customer service skills, including experience as a Customer Service Representative and in Customer Service roles. Ability to manage Customer Support tasks, such as handling inquiries, resolving issues, and maintaining accurate records. Focus on Customer Satisfaction, ensuring that client needs are addressed promptly and thoroughly. Understanding of Customer Experience principles, with the ability to create positive, consistent interactions across multiple channels. Excellent verbal and written communication skills and a professional, empathetic demeanor. Comfort working remotely, with reliable internet access and strong time-management and organizational abilities. Basic computer proficiency, including CRM or ticketing systems; prior experience in home services or cleaning industry is a plus. High school diploma or equivalent; additional training or coursework in customer service or communication is beneficial.

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