Semi Senior Billing Agents

Job Summary We are seeking a detail-oriented and proactive Semi Senior Billing Agent to join our team. The ideal candidate will have extensive experience in billing operations, invoice management, account reconciliation, and resolving billing discrepancies. This role requires strong analytical skills, excellent communication abilities, and a high level of accuracy when handling financial information.

Key Responsibilities
• Process, review, and manage customer invoices accurately and in a timely manner.
• Investigate, analyze, and resolve billing discrepancies, payment issues, and invoice-related inquiries.
• Reconcile customer accounts and ensure billing records remain accurate and up to date.
• Collaborate with internal teams and external clients to address billing concerns and provide effective solutions.
• Monitor outstanding balances and support collections activities when required.
• Maintain accurate documentation of billing transactions and dispute resolutions.
• Ensure compliance with company policies, procedures, and financial controls.
• Prepare billing reports and provide insights to management as needed.
• Identify process improvement opportunities to enhance billing accuracy and efficiency.
• Support month-end and year-end closing activities related to billing operations. Required Qualifications
• Minimum of 3 years of experience in billing, invoicing, or accounts receivable operations.
• Proven experience investigating and resolving billing discrepancies and invoice amount variances.
• Advanced problem-solving and analytical skills.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong communication and customer service skills. Language Requirements
• Minimum 80% English proficiency (B2 level or higher), both written and verbal. Preferred Qualifications
• Experience working with ERP systems, billing platforms, or accounting software.
• Knowledge of account reconciliation and financial reporting processes.
• Experience supporting international or multinational clients.
• Familiarity with Microsoft Excel, including formulas, reporting, and data analysis.
• Experience in Shared Services, BPO, or corporate finance environments is a plus.