Plattforms & Solutions Support Engineer
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Objetivo principal:
Garantizar la operación, disponibilidad, estabilidad y evolución de las plataformas VAS B2B, mediante el monitoreo proactivo, la gestión de incidentes, la implementación de soluciones para clientes corporativos y la ejecución de proyectos de infraestructura, redes y nube, asegurando el cumplimiento de SLA y la satisfacción del cliente.
Responsabilidades clave
- Administrar y asegurar la operación continua de plataformas VAS B2B.
- Monitorear el desempeño de los servicios, gestionar incidentes y ejecutar acciones preventivas y correctivas.
- Garantizar el cumplimiento de SLA, KPI y la correcta ejecución de mantenimientos.
- Realizar análisis de causa raíz (RCA) y mantener documentación técnica actualizada.
- Diseñar, implementar y dar soporte a soluciones tecnológicas para clientes empresariales.
- Coordinar pruebas, integraciones y puesta en producción de nuevos servicios.
- Liderar o participar en proyectos de infraestructura, redes, virtualización y servicios cloud.
- Gestionar cronogramas, riesgos, proveedores y equipos multidisciplinarios.
Conocimientos técnicos:
- Administración de servidores Windows y Linux.
- Virtualización (VMware, Hyper-V o similares).
- Redes: routing, switching, DHCP, VPN.
- Seguridad informática básica.
- Gestión de proyectos (metodologías ágiles y tradicionales).
- Gestión de riesgos y coordinación con proveedores.
Competencias:
- Análisis y resolución de problemas.
- Comunicación efectiva y trabajo en equipo.
- Proactividad y sentido de urgencia.
- Orientación a resultados.
Requisitos:
- Ingeniería en Telecomunicaciones, Electrónica, Informática o carrera afín.
- Mínimo 2 años de experiencia en redes, telecomunicaciones y/o implementación de proyectos.
- Certificaciones en Cloud, Redes, Linux o Gestión de Servicios TI (deseable).
- Inglés avanzado.
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