Intake Specialist – Criminal Defense

We're Hiring: Intake Specialist – Criminal Defense Division (On-Site)

Location:
Guatemala – On-Site

Schedule:
Full-time | Monday to Friday

Level:
Entry-level / Junior

We are looking for a
highly organized and empathetic Intake Specialist
to join our
Criminal Defense legal support team
. As the first point of contact for clients facing criminal charges, you will play a key role in gathering essential information, identifying urgent matters, and preparing accurate intake files for attorneys. This position requires professionalism, discretion, and strong communication skills when speaking with individuals under stressful circumstances.

Responsibilities

Client Engagement

• Conduct intake interviews with clients or family members involved in criminal cases.
• Gather key details such as arrest information, charges, court dates, and prior convictions.
• Identify urgent or time-sensitive matters (e.g., custody cases, arraignments, bail hearings).
• Explain the firm's process, next steps, and expectations during legal representation.

Data & Documentation

• Enter client and case information into the firm's case management system.
• Collect and organize supporting documents (police reports, booking sheets, court filings, etc.).
• Maintain accurate and confidential client records.
• Prepare clear summaries of intake calls for attorney review.

Coordination & Communication

• Collaborate with attorneys to ensure smooth case handoffs.
• Schedule consultations, court calls, and follow-ups.
• Track case progress and client submissions.
• Communicate with courts or agencies as directed by supervising attorneys.

Additional Support

• Contribute to improving intake processes.
• Assist attorneys with pre-trial preparation.
• Provide general administrative support to the legal team.

Qualifications

• 1–2 years of experience in
  sales, lead generation, or client intake
  (legal or BPO experience required).
• Strong English communication skills (
  B2–C1 level
  ).
• Goal-oriented mindset with the ability to meet or exceed performance targets.
• Excellent organizational and multitasking skills.
• Proficiency with
  Microsoft Office
  and/or
  CRM software
  .
• On-site availability.

What We Offer

• Competitive
  base salary + performance bonuses.
• Career growth
  within the legal and client services field.