Virtual Assistant

Virtual Assistant (Insurance Verification & Business Development Support)

Schedule: Full-time (40–44 hours/week), Eastern Time (8 AM – 5 PM)

About the Role: Seeking a highly organized and proactive Virtual Assistant to support a chiropractic office with administrative and business development tasks, including insurance verification, attorney outreach, and report preparation. Detail-oriented, tech-savvy, with excellent communication skills.

Key Responsibilities:

• Insurance Verification:

• Contact insurance companies to verify patient benefits (mainly auto insurance).

• Collect claim numbers, billing addresses, adjuster details, and benefit info.

• Complete verification forms accurately within 4–7 days.

• Handle long hold times professionally (calls may last up to 90 minutes).

• Attorney Outreach & Relationship Management:

• Use HighLevel Pro (CRM) to communicate with personal injury attorneys.

• Send messages, schedule Zoom or in-person meetings, and maintain follow-up.

• Assist in setting up lunches or coffee meetings to strengthen referral relationships.

• Report Preparation:

• Draft initial narrative reports using templates and patient data.

• Ensure accuracy and clarity for legal and medical documentation.

• Submit reports in Microsoft Word format for review.

• Additional Tasks:

• Coordinate calendars for meetings and appointments.

• Provide bilingual support (English/Spanish) for client communication.

• Maintain confidentiality and compliance standards.

Qualifications:

• 1–2 years in customer service, administrative roles, or sales; medical or legal experience a plus.

• Excellent written and verbal communication in English; Spanish is a plus.

• Strong organizational and time management skills.

• Ability to learn and use CRM tools (HighLevel Pro experience preferred).

• Proficiency in Microsoft Word and document formatting.

• Outgoing, professional personality; able to represent the brand positively.

Nice-to-Have:

• Familiarity with insurance processes.

• Experience in personal injury or medical office settings.

• Prior use of HighLevel Pro or similar CRM platforms.

Benefits:

• Opportunity to build professional relationships in medical and legal fields.

• Supportive team environment.

Apply Today Submit your resume and a brief cover letter explaining why you're a great fit.