Customer Payment Support Specialist

hace 4 días

Guate, Guatemala GoTo A tiempo completo Q24,000 - Q60,000 al año

Job Description
Where you'll work:
Guatemala City, Guatemala

Accounting and Finance at GoTo
Our Accounting and Finance team is the backbone of GoTo's business operations. Here, you'll collaborate across departments and leverage cutting-edge AI solutions to drive accuracy, efficiency, and agility. We're passionate about using technology to automate processes, surface insights, and elevate our business strategy. If you're ready to embrace innovation while ensuring sound financial management and strong controls, join us in shaping the financial future of GoTo.

Your Day to Day
As a Customer Payment Support Specialist, you would be working on

  • Outbound Collection Activities --- You will initiate engagement with our customers through outbound emails and calls
  • Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution
  • Portfolio Management & Strategy --- You will be responsible for analyzing the portfolio and setting a strategy to ensure sustained aging health—this includes managing a large portfolio with customers such Government, Schools and Hospitals.
  • Interdepartmental Collaboration --- You will be collaborating with other departments daily to solve customer disputes and answer customer inquiries.

What We're Looking For
As a Customer Payment Support Specialist your background will look like

  • 2y+ experience in a customer support or finance role in a BPO environment
  • 2y+ experience in fields such outbound sales, collections, account receivables and/or billing
  • Ability to thrive while managing high transactional volumes.
  • Self-motivated, resourceful individual who excels at communication and collaboration
  • Great negotiation skills
  • Advanced English skills (90% written and spoken)
  • Flexibility in schedule to accommodate different time zones.

At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive benefits, wellness programs, and global opportunities for professional and personal development. By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career. Learn more.

  • Customer Payment Support Specialist

    hace 4 días

    Guate, Guatemala GoTo A tiempo completo Q250,000 - Q500,000 al año

    Job Description Where you'll work: Guatemala City, Guatemala Accounting and Finance at GoToOur Accounting and Finance team is the backbone of GoTo's business operations. Here, you'll collaborate across departments and leverage cutting-edge AI solutions to drive accuracy, efficiency, and agility. We're passionate about using technology to automate processes,...

  • Customer Success Specialist with Coffee Experience

    hace 2 días

    Guate, Guatemala Pro Coffee Gear A tiempo completo Q240,000 - Q480,000 al año

    Job Title: Customer Success SpecialistLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...

  • Customer Success Specialist with Coffee Experience

    hace 2 días

    Guate, Guatemala Pro Coffee Gear A tiempo completo Q30,000 - Q60,000 al año

    Job Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...

  • Customer Support Representative

    hace 2 días

    Guate, Guatemala Inbox Health A tiempo completo Q200,000 - Q400,000 al año

    Are you interested in joining a rapidly expanding company in Guatemala? If you're intelligent, motivated to excel, and passionate about helping others, Inbox Health Guatemala could be the perfect fit for youAs aPatient Support Specialist, you'll be responsible for assisting patients who contact us via phone or digital channels with questions about their...

  • Technical Support Specialist Tier 1

    hace 4 días

    Guate, Guatemala GoTo Technologies A tiempo completo Q12,000 - Q24,000 al año

    Job Description Where you'll work:  Guatemala City, Guatemala  Customer Care and Success at GoTo  At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and...

  • Customer Care Support Agent

    hace 3 horas

    Guate, Guatemala Inbox Health A tiempo completo Q15,000 - Q30,000 al año

    Are you interested in joining a rapidly expanding company in Guatemala? If you're intelligent, motivated to excel, and passionate about helping others, Inbox Health Guatemala could be the perfect fit for youAs a Patient Support Specialist, you'll be responsible for assisting patients who contact us via phone or digital channels with questions about their...

  • Customer Care Support Agent

    hace 3 horas

    Guate, Guatemala Inbox Health A tiempo completo Q200,000 - Q250,000 al año

    Are you interested in joining a rapidly expanding company in Guatemala? If you're intelligent, motivated to excel, and passionate about helping others, Inbox Health Guatemala could be the perfect fit for youAs a Patient Support Specialist, you'll be responsible for assisting patients who contact us via phone or digital channels with questions about their...

  • Customer Onboarding Specialist

    hace 3 horas

    Guate, Guatemala Podium A tiempo completo Q123,000 - Q150,000 al año

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...

  • Product Support Specialist

    hace 2 semanas

    Guate, Guatemala Podium A tiempo completo Q106,250 - Q150,000 al año

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.Our work and focus on helping local businesses thrive has been...

  • Customer Service Representative

    hace 4 días

    Guate, Guatemala IDT Corporation A tiempo completo Q60,000 - Q120,000 al año

    The Customer Service Tier 1-Tech Support role is pivotal in ensuring seamless customer interactions and resolving technical issues related to payment processing systems. This position involves handling inbound and outbound customer calls, addressing inquiries, and providing basic tech support promptly and efficiently. The position also entails using provided...