Collections Coordinator

Hi there We are South and our client is looking for a
Collections Coordinator
Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)

Job Purpose
The
Collections Coordinator
is responsible for ensuring timely collection of accounts receivable by reconciling customer accounts and resolving payment issues. This role focuses on maintaining low outstanding receivables, adhering to established processes and procedures, and building strong internal and external relationships to support a high-quality customer experience.

Key Responsibilities

Payment Processing

• Process electronic payments, including ACH, wire transfers, credit cards, and checks.
• Ensure accurate and timely posting of all customer payments.

Process & Procedure Compliance

• Follow documented processes and procedures as outlined in internal flowcharts.
• Verify that all transactions comply with company policies and internal controls.
• Escalate questions, discrepancies, or process issues to the supervisor.
• Identify and suggest potential process improvements.

Accounts Receivable Management

• Manage daily collections activities to reduce outstanding receivables.
• Monitor and maintain assigned customer accounts to ensure timely payment.
• Develop and negotiate effective payment plans with customers.
• Perform account reconciliations and resolve billing discrepancies.

Reporting & Communication

• Prepare and maintain accurate daily and monthly AR reports.
• Update the AR Manager on account status, reconciliations, risks, and resolved issues.
• Ensure daily and monthly collection targets are met or exceeded.

Internal & External Communication

• Communicate professionally and effectively with internal stakeholders and customers.
• Build strong working relationships with sales teams and department leaders.
• Coordinate with external collection agencies to maximize recovery outcomes.
• Respond promptly to legal notices and collection-related inquiries.

Professional Qualifications
Required Skills & Qualifications

• Proven experience in accounts receivable and collections.
• Strong knowledge of collection principles, practices, and compliance.
• Experience with accounting or ERP systems (Sage 300 preferred).
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong analytical, reconciliation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Personal Attributes

• Detail-oriented with strong deadline management skills.
• Strong verbal and written communication abilities.
• Collaborative team player with a professional and ethical approach.
• Level-headed problem solver with a customer-focused mindset.
• Highly organized and responsible.

Preferred Qualifications

• Experience working with external collection agencies.
• Familiarity with AR reporting and performance metrics.
• Experience in high-volume or fast-paced finance environments.

Salary: $1,500-1,900 USD/Month

USA Time Zone

If this opportunity sounds good to you,
send us your resume