Order Management Specialist

hace 3 días

Guate, Guatemala Randa Apparel & Accessories A tiempo completo

At RAA, we trust and believe in our associates to fashion their future.

Randa Apparel & Accessories is one of the world's leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30+ iconic brands, including Levi's, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation

We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.

Want to work at a diverse, equitable, & inclusive workspace where associates are encouraged to bring their true, authentic selves?

Apply today and fashion your future with RAA.

Position Summary
The Order Management Supervisor will act as a liaison between Sales and Distribution Center operations. Serves as the primary customer contact and delivers customer care through accurate order entry, problem resolution, and organizational support.

Essential Job Functions

  • Manage customer orders
  • Analyze Customer Purchase Orders and research inventory, then drop to the DC for processing
  • Ensure orders are on the floor timely enough for the DC to process. Failure to do so can result in a chargeback to the company.
  • Assisting sales with questions or concerns related to customer Purchase Orders
  • Partner with sales to assist with customer needs and or questions
  • Keep records of customer interactions, process customer accounts, and file documents
  • Maintain customer-related databases affecting the electronic transmission of purchase orders
  • Perform miscellaneous job-related duties as assigned

Education/License Requirements

  • Required: High School Diploma or GED

Bonus Requirements

  • Bonus: Customer Service Experience

Skills, Knowledge, Abilities (e.g. Software Proficiency, Language, Project Management)

  • Computer literate in Microsoft Outlook, Word, Excel, and other Office Products
  • Proficient in Data Entry
  • Ability to work under pressure during peak periods

Working Conditions/Physical Demands (e.g., Lifting 50 Lbs., Travel Requirements)

  • Light to moderate lifting is required

Core Behavioral Attributes (e.g., Interpersonal And Communication Skills)

  • Ability to organize work activities with attention to detail and good follow-through skills
  • Strong multi-tasking skills
  • Strong customer and results-driven orientation
  • Effective communication with the ability to handle difficult situations

"The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Randa management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary."

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