CSA Guatemala

hace 3 semanas

Guatemala City Inbox Health A tiempo completo
About the job

Inbox Health is seeking a technically oriented, customer centric individual to join our Client Success organization. As a Client Support Associate (CSA), you will support the Client Success and Engagement teams in onboarding medical practices onto our software platform and ensuring that we are resolving issues and identifying and communicating the value we are delivering to these practices on an ongoing basis.

Job Responsibilities

  • Support successful implementations of solution for clients
  • Field communications from clients
  • Work with clients on all issues and ensure timely, accurate responses, including troubleshooting software and integration related issues.
  • Follow specific procedures to resolve client issues
  • Communicate statuses of issues and of resolutions
  • Oversee updates to customer configurations
  • Work with the product team to identify product enhancement opportunities
  • Identify areas to improve product usage

Requirements

  • Excellent written and spoken business English
  • Passion for learning new technology, SaaS experience a plus
  • Proficiency in Microsoft Office & Google Drive products, especially Excel (pivot tables)
  • Technical support experience
  • Prior experience in a start-up or early stage company preferred
  • Excellent organizational skills
  • Flexible and able to adapt to changes
  • Experience in Information Systems Management, database management, & SQL a plus
  • Driven and self-motivated, experience in a tech start-up environment a plus
  • Values being part of a team, responsive to both customers and internal team members
  • Detail oriented with commitment to double/triple check work
  • Bachelor’s degree


Requirements

About the job

Inbox Health is seeking a technically oriented, customer centric individual to join our Client Success organization. As a Client Support Associate (CSA), you will support the Client Success and Engagement teams in onboarding medical practices onto our software platform and ensuring that we are resolving issues and identifying and communicating the value we are delivering to these practices on an ongoing basis.

Job Responsibilities

  • Support successful implementations of solution for clients
  • Field communications from clients
  • Work with clients on all issues and ensure timely, accurate responses, including troubleshooting software and integration related issues.
  • Follow specific procedures to resolve client issues
  • Communicate statuses of issues and of resolutions
  • Oversee updates to customer configurations
  • Work with the product team to identify product enhancement opportunities
  • Identify areas to improve product usage

Requirements

  • Excellent written and spoken business English
  • Passion for learning new technology, SaaS experience a plus
  • Proficiency in Microsoft Office & Google Drive products, especially Excel (pivot tables)
  • Technical support experience
  • Prior experience in a start-up or early stage company preferred
  • Excellent organizational skills
  • Flexible and able to adapt to changes
  • Experience in Information Systems Management, database management, & SQL a plus
  • Driven and self-motivated, experience in a tech start-up environment a plus
  • Values being part of a team, responsive to both customers and internal team members
  • Detail oriented with commitment to double/triple check work
  • Bachelor’s degree


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