Empleos: calibration

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).The Quality Assurance Specialist will be required to work On-Site in Guatemala CityJOB SUMMARY:The Quality Assurance Specialist ensures employees strictly follow customer procedures, proactively analyzes performance data, conducts audits, and provides...

This role supports quality assurance and risk mitigation specifically for apparel raw materials. The specialist will partner with internal and external stakeholders to identify potential quality issues and lead proactive measures to ensure consistent material performance and compliance. The role also supports supplier improvement through technical training,...

RequirementsMandatory 3+ years as Trainer in the contact center or BPO industry.High school/University diplomaSchedule flexibilityWorked in a Utility Customer Service Environment will be preferableResponsibilities● Transaction Monitoring for the process aligned to as per defined sample size● Sample Size calculation● Participation in all the Calibration...

RequirementsMandatory 2+ years as quality analyst in the contact center or BPO industry.High school diplomaSchedule flexibility Worked in a Utility Customer Service Environment will be preferable ResponsabilitiesParticipation in all the Calibration SessionsIdentify the training needs of the associates and plan the deliverablesDrive improvement and give...

About the JobWe're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Trilingual Quality Assurance Analyst...

About the JobWe're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

About the Job   We’re changing the way people think about customer service, and we need your help   We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Quality Assurance...

About the Job   We’re changing the way people think about customer service, and we need your help   We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Trilingual Quality...

About the Job   We’re changing the way people think about customer service, and we need your help   We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.   As Quality Assurance...

About the Job We’re changing the way people think about customer service, and we need your help  We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst,...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career...